Frequently Asked Questions

Q How do I ship a package?
A: When you are ready to ship your package, you have to download from our website us a Letter of Intent, Export Power of Attorney, and Customers Declaration Form. Once you have downloaded and fill all this information, you can bring the package with the completed forms to our office that is nearest to you.

Q:Are you allowed two (2) names on the consignee/receiver?
A:Having two names on the bills of lading is NOT acceptable. Only one name can appear. Also, no c/o (care of) can be present unless it is a Company Name followed by a person’s name.

Q:What does the abbreviation RORO mean?
A:It stands for Roll on Roll off. On the day the vessel is loading, longshoremen drive your vehicle on the vessel and latch it down. Then once the vessel discharges at the discharge port your vehicle is driven off.

Q: Do we offer marine insurance?
A: Yes we do, please call for further information.

Q: What is allowed to be inside a vehicle when shipping it RORO?
A:When shipping a vehicle RORO there can not be anything inside unless it was made for the car such as a car jack. If there are accessories left inside they will be removed!

Q:What is allowed to be inside a vehicle when shipping it inside a container?
A: When shipping cargo inside a container almost anything can be put inside as long you present Hitech Courier with a packing list with all the contents. FOOD IS NOT TO BE SHIPPED!

Q: Before shipping, should I remove my license plates?
A:We suggest that you remove your plates at the time of drop off at the port and take them with you overseas.

Q:Should I have a full tank of gas when I deliver to the port?
A:No, for safety your gas tank should be at ¼ tank or less due to U.S. Coast Guard regulations.